One of the worst things about the rental business is the lack of commitment in the renter/broker relationship. A combination of a low barrier to entry and a high-pressure environment can bring out the worst in both brokers and also our clients. Some rental brokers are just bad at their job, some of us need a few days vacation, and others could benefit from a crash course from Miss Manners, some brokers are only in it to make some $$$ real quick and then get the hell out of town so there’s no need for them to foster a good working relationship with their clients. Poor service from brokers is one reason that clients in turn fail to take the relationship seriously, are not loyal to a single broker and do not really expect a high caliber of service. The rental business is a revolving door, a “wham, bam, thank you ma’am” kind of dealio.
But it doesn’t have to be.
















